SHIPPING & RETURNS

SHIPPING POLICY

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method

Estimated Delivery Time

Shipment Cost

USPS Standard- Orders under $48

4-8 business days

$6.00

USPS Standard- Orders over $48

4-8 business days

FREE

USPS Priority

2-4 business days

$10.00

Delivery delays can occasionally occur. USPS does not ship on Saturdays or Sundays, so delivery time does not include these days.

Shipment to P.O. Boxes or APO/FPO Addresses

Hag on the Hill ships to addresses within the U.S., U.S. Territories

Thanks for shopping at hagonthehill.com! If you are not entirely satisfied with your purchase, we are here to help.

RETURN & EXCHANGE POLICY

Thanks for shopping at hagonthehill.com! If you are not entirely satisfied with your purchase, we are here to help.

Returns

We take customer satisfaction very seriously. Please check your shipment from Hag on the HIll carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 30 days of receipt by writing to info@hagonthehill.com. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We can only accept returns for products purchased directly from Hag on the HIll. For products purchased at other retailers or websites, please contact the vendor.

Refunds & Exchanges

If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. The product must be at least 50% full for a valid refund. Refunds can only be accepted for products purchased directly from Hag on the Hill. Please submit this request by writing to info@hagonthehill.com

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you purchased your Hag on the Hill product from another retailer, we can accommodate an exchange. The product must be at least 50% full, and include a detailed reason for the exchange request. Please submit this request by writing to info@hagonthehill.com. Requests must be made within 30 days of purchase, and be accompanied by a receipt.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.